Membership Terms & Conditions

Membership + Services Terms & Conditions

I am so pleased you have decided to purchase one of my membership products and/or services - please read the following important terms and conditions before you commit to using them.

This contract sets out:

  • Your legal rights and responsibilities;

  • My legal rights and responsibilities; and

  • Certain key information required by law.

The intention is that it will bring clarity to our relationship, protect both of us, and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.

In this contract:

  • ‘I’, ‘me’, or ‘my’ means ULTIMATE POTENTIAL LTD with registration number 15316103 with its registered office at 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.

  • ‘You’ or ‘your’ means the person buying or using my services and resources.

If you would like to speak to me about any aspect of this contract, please contact me by email at hello@poppydelbridge.com.

1. Introduction

  1. If you sign up for any of my membership products — including appointments and one-to-one work — you agree to be legally bound by this contract.

  2. If you use any of my free resources (e.g., a free trial, podcasts, workbooks, discovery sessions, or other resources I may offer free of charge from time to time), you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.

  3. When signing up for the membership or using any resources, you also agree to be legally bound by:

    1. My website terms of use and privacy policy;

    2. Specific terms which apply to my membership and may be set out on the webpage for the membership or in email correspondence between us.

All these documents form part of this contract as though set out in full here.

2. Information I Give You

  1. Certain sections of this contract only apply to you if you are a ‘consumer’, that is if you are an individual acting for purposes wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require me to provide you with certain key information before a legally binding contract of sale between you and me is made. I will provide this information either in this contract or in the membership description.

  2. Key information includes:

    • The main characteristics of the membership;

    • Who I am, where I am based, and how you can contact me;

    • The price of the membership;

    • Arrangements for payment, access to the membership, and relevant timeframes;

    • How to exercise your right to cancel the contract in the cooling-off period if you are a consumer; and

    • My complaint handling policy.

3. Ordering Services from Me

  1. Below is how a legally binding contract between you and me is made:

    1. You sign up for the membership by clicking on the relevant payment link.

    2. When you sign up, I will acknowledge your request by email. This acknowledgment does not guarantee acceptance into the membership. I may refuse entry at my sole discretion, for example, if I believe the membership is not suitable for you or there has been an error in pricing or description.

4. The Membership

  1. If you are a consumer, you have protection under consumer rights legislation, including that I must provide the membership with reasonable care and skill.

  2. Membership availability may be affected by events beyond my reasonable control. I will make reasonable efforts to limit the impact and inform you promptly of any delays.

  3. I am not liable if membership resources become unavailable, corrupted, or deleted.

  4. Quality and resolution of resources depend on factors such as device compatibility and bandwidth. I cannot guarantee consistent resolution or quality.

  5. Changes to the membership, including platforms, content, or device compatibility, may occur. I reserve the right to modify or remove resources as needed.

  6. No Sharing of Login Details: You must not share or sell your login details. Excessive logins may be treated as fraudulent use, resulting in immediate cancellation without refund.

5. Your Responsibilities

  1. You will pay the fees for the membership as described.

  2. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

  3. You acknowledge that I cannot guarantee specific results. Achieving your goals depends on your effort and commitment.

  4. My resources do not treat mental disorders and are not substitutes for counseling, therapy, or medical treatment. By signing up, you confirm that you have consulted any relevant healthcare provider as needed.

  5. In-Person Services and Liability Waiver:

    1. In-person services are provided at your own risk.

    2. You agree that I am not liable for any loss, damage, or injury during in-person appointments unless caused by gross negligence or willful misconduct.

    3. You confirm you will disclose any relevant health conditions before participating in any in-person services.

  6. International Clients:

    1. You are responsible for your travel arrangements, including costs, insurance, and visa compliance.

    2. I am not liable for disruptions or additional costs related to travel issues, including cancellations or force majeure events.

6. Fees and Payment

  1. All prices are stated inclusive or exclusive of VAT as applicable.

  2. Membership fees are billed on a recurring basis unless canceled in line with clause 12.

  3. I may increase fees with at least 10 days’ prior notice.

  4. No refunds are available except as outlined in clause 7 or if I cancel the membership.

7. Cooling-Off Period for Consumers

  1. If you are a consumer, you have 14 days to cancel without reason, provided no services have been accessed.

  2. If you confirm access to resources during this period, you agree to pay reasonable costs for services provided.

8. Intellectual Property

  1. All materials remain my intellectual property and are for personal use only.

  2. You authorize me to use your image and voice in any recordings of live sessions as necessary.

9. How I May Use Your Personal Information

  1. I will use your personal information to:

    1. Provide the membership;

    2. Process payments; and

    3. Inform you of similar products.

  2. I will not share your personal information without your consent.

10. Confidential Information

  1. You agree to keep confidential any information shared in group sessions.

  2. This obligation continues after termination of the agreement.

11. Resolving Problems and Complaints

  1. If there are issues, please contact me promptly. I will aim to resolve matters efficiently.

12. Termination of Membership

  1. Memberships are annual and non-refundable except during the 14-day cooling-off period.

  2. To avoid renewal, notify me at least 30 days before your membership term ends.

  3. If I terminate your membership due to a breach, no refund will be issued.

13. Limit on My Responsibility to You

  1. Except for liabilities I cannot exclude (e.g., for death or personal injury caused by negligence), I am not liable for:

    1. Losses not foreseeable when the contract was formed;

    2. Business losses, including loss of profits or opportunities.

  2. My total liability is limited to the membership fees paid.

14. Disputes

  1. I aim to resolve disputes amicably. If unresolved, the courts of England and Wales have exclusive jurisdiction.

  2. This agreement is governed by the laws of England and Wales.

15. Entire Agreement

This document constitutes the entire agreement between us in relation to your purchase.

16. Third-Party Rights

No one other than a party to this contract has any right to enforce its terms.